Returns
Returns, complaints, exchanges
1. Returns
• Ordered goods can be returned within 14 days of purchase • .
• Items must show no signs of wear and tear •
• The entire amount of the order, i.e. the price of the items and the cost of shipping the order to the customer, will be refunded. •
• Items personalized for a customer cannot be returned •
1.1 HOW TO RETURN GOODS
• To return goods, please download the return form, fill it out legibly and enclose it with the parcel along with the receipt or a copy of the receipt if it was attached •
• Send back the goods with the note “RETURN” to the adress: 58 Jaurenicker Str., 02826 Görlitz, Germany. Phone no: +48 501 483 007, E-mail: info@coolfitness.eu •
• We process refunds to the account indicated in the form, within a maximum of 5 working days from the day we receive the shipment •
• The cost of return shipping is paid by the customer •
2. Complaints
• To complain about the ordered goods due to defects, please contact us by email at: returns@coolfitness.eu, stating the order number, briefly describing the situation and attaching photos showing the damage •
• If the complaint is accepted, we will send you a new product at our expense •
• If you need to send back the advertised goods, the procedure is the same as for the return described in 1. •
• In the event that replacement under the claim is not possible, for example, due to lack of size or design, we will refund the money to the account you indicated •
3. EXCHANGE
• In our store, the exchange consists of returning the goods as described in point 1. and placing a new – separate order •
• If you ordered a product and it turned out to be too small, for example, and you are interested in ordering a larger size, use the return procedure and order the product in the larger size in a separate order – it is not possible to exchange goods within one transaction •
• When ordering a new product, a separate payment must be made •
English 
Deutsch